Appendix G: Technical Support

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Overview

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CambridgeSoft Corporation (CS) provides technical support to all registered users of this software through the World Wide Web (WWW), and through our Technical Support department.

Our Technical Support pages on the WWW contain answers to frequently asked questions (FAQs) and general information about our software. You can access our Technical Support page using the following address: http://www.cambridgesoft.com/support

If you don't find the answers you need on the WWW, please complete the following tasks before contacting the Technical Support.

1. Check the Readme file for known limitations or conflicts.

2. Check the system requirements for the software at the beginning of this User's Guide.

3. Read the Troubleshooting section of this appendix and follow the possible resolution tactics outlined there.

4. If all your attempts to resolve a problem fail, fill out a copy of the CS Software Problem Report Form at: http://www.cambridgesoft.com/support/mail

• Try to reproduce the problem before contacting us. If you can reproduce the problem, please record the exact steps that you took to do so.
• Record the exact wording of any error messages that appear.
• Record anything that you have tried to correct the problem.

You can deliver your CS Software Problem Report Form to Technical Support by the following methods:

WWW: http://www.cambridgesoft.com/support/mail

Internet: support@cambridgesoft.com

Fax: 617 588-9360

Mail: CambridgeSoft Corporation

ATTN: Technical Support

100 CambridgePark Drive

Cambridge, MA 02140 USA